How do I get a refund from Northumbrian Water?

We do advise that current customers keep credit on their account, to cover any costs throughout the year. Still, it’s your money, and if you want it back, just ask. If you’re not closing your account, and you want a refund of your credit, give us a call or message us on Facebook Messenger.

How much does a cubic Metre of water cost UK?

The charge per cubic metre for water is 138.18 pence, so this part of the bill is 60 x 138.18, which equals 8,291p or £82.91. The charge per cubic metre for wastewater is 89.63 pence, so this part of the bill is 60 x 89.63, which equals 5,378p or £53.78.

What is the WaterSure scheme?

WaterSure is a scheme which helps some people with their water bills. To apply for the scheme, you must be on benefits and need to use a lot of water either for medical reasons or because your household has a certain number of school-age children.

Do you pay water rates on an empty property Northumbrian Water?

(i) the metered water supply charges for all the properties supplied through the common meter, unless agreed otherwise by Northumbrian Water; (ii) Plus: all sewerage services charges due in respect of all the properties supplied through the common meter, including for periods when the properties are unoccupied.

Who owns Northumbrian Water?

Northumbrian Water GroupNorthumbrian Water / Parent organization

How do you qualify for WaterSure?

Who qualifies for WaterSure

  1. be on a water meter or have applied for one and be waiting for it to be installed, or be paying an assessed charge because it’s not possible to fit a meter at your property.
  2. be on certain benefits.
  3. have a high essential use of water.

Can pensioners get help with water rates?

If you’re a pensioner, you could be entitled to a discount on your water and/or sewerage bill. Who is entitled to the discount? You can apply if we provide you with water and/or sewerage services and all the adults in your household receive Pension Credit or the state pension is your (and their) only income.

Can you have a water meter removed Northumbrian water?

If you choose to get a water meter, you have up to two years to tell us you’ve changed your mind. You cannot remove the water meter from the property, but your water bill will switch back to an unmetered one.