What is a complaint database?

The Consumer Complaint Database is a collection of complaints about consumer financial products and services that we sent to companies for response. Complaints are published after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first.

What is customer complaint data?

The Consumer Complaint Database shows the consumer’s original products, sub-products, issues, and sub-issues selections consistent with the options available on the form at the time the consumer submitted the complaint.

What does a CFPB complaint do?

Consistent with applicable law, we securely share complaints with other state and federal agencies to, among other things, facilitate: supervision activities, enforcement activities, and. monitor the market for consumer financial products and services.

What is narrative complaint?

Consumer complaint narrative is the consumer-submitted description of “what happened” from the complaint. Consumers must opt-in to share their narrative.

How do I file a complaint with the CFPB?

The fastest way to get started is to go consumerfinance.gov/complaint. If you need help while you’re online, you can chat with one of our team members on the site. You can also submit a complaint over the phone by calling us at (855) 411-CFPB (2372), toll free.

How do you Analyse customer complaints?

Seven steps on how to analyze customer feedback

  1. Collate your data.
  2. Determine how to categorize the feedback.
  3. Get a quick overview.
  4. Code the feedback.
  5. Refine your coding.
  6. Calculate how popular each code is.
  7. Summarize and share.

What is the process of making a complaint?

5 Steps to Making a Complaint

  1. 1) Always keep in mind that it’s important to: Know your rights and the options that are open to you.
  2. 2) Act quickly: The quicker you act, the better your chances of getting the outcome you want.
  3. 3) Know who to complain to:
  4. 4) Make a formal complaint:
  5. 5) Progress the complaint further:

What does closed with explanation mean?

Closing a complaint with explanation means the company provides an explanation to the consumer that substantively meets the consumer’s desired resolution or explains why no further action will be taken. When a complaint is simply closed by the company that means the company is closing it without relief or explanation.