What is a complaint database?
The Consumer Complaint Database is a collection of complaints about consumer financial products and services that we sent to companies for response. Complaints are published after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first.
What is customer complaint data?
The Consumer Complaint Database shows the consumer’s original products, sub-products, issues, and sub-issues selections consistent with the options available on the form at the time the consumer submitted the complaint.
What does a CFPB complaint do?
Consistent with applicable law, we securely share complaints with other state and federal agencies to, among other things, facilitate: supervision activities, enforcement activities, and. monitor the market for consumer financial products and services.
What is narrative complaint?
Consumer complaint narrative is the consumer-submitted description of “what happened” from the complaint. Consumers must opt-in to share their narrative.
How do I file a complaint with the CFPB?
The fastest way to get started is to go consumerfinance.gov/complaint. If you need help while you’re online, you can chat with one of our team members on the site. You can also submit a complaint over the phone by calling us at (855) 411-CFPB (2372), toll free.
How do you Analyse customer complaints?
Seven steps on how to analyze customer feedback
- Collate your data.
- Determine how to categorize the feedback.
- Get a quick overview.
- Code the feedback.
- Refine your coding.
- Calculate how popular each code is.
- Summarize and share.
What is the process of making a complaint?
5 Steps to Making a Complaint
- 1) Always keep in mind that it’s important to: Know your rights and the options that are open to you.
- 2) Act quickly: The quicker you act, the better your chances of getting the outcome you want.
- 3) Know who to complain to:
- 4) Make a formal complaint:
- 5) Progress the complaint further:
What does closed with explanation mean?
Closing a complaint with explanation means the company provides an explanation to the consumer that substantively meets the consumer’s desired resolution or explains why no further action will be taken. When a complaint is simply closed by the company that means the company is closing it without relief or explanation.